At LD Linens and Décor, we take pride in the quality and craftsmanship of the furniture/lighting we offer our customers. Customer satisfaction is of paramount importance and we strive to ensure that all furniture that leaves the store is in excellent condition. At the time of pick up, the customer will be asked to sign a merchandise release form acknowledging responsibility for the furniture once it leaves our premises. If the furniture was picked up or delivered in the original manufacturer’s packaging, we ask that the furniture be inspected as soon as it arrives in your home. If in the rare event you discover any defect in manufacturer we ask that you notify us by email within 48 hours with pictures and a description of the defect to our customer service representative at Katherine.firstname.lastname@example.org so that we may promptly begin working with the manufacturer to resolve.
Most in-stock items ship within 48 hours of ordering. If an item is out of stock or back ordered when you placed your order, you will be contacted about lead times and given the option to continue with the order, change or cancel it. When possible, all items will be shipped together to reduce shipping costs. Once shipping costs for your package have been calculated, you will be notified of the cost and then charged prior to shipping. Items that must ship separately will incur individual shipping charges. Custom ordered items will require additional shipping/ lead time as indicated on the item’s page on our website. Should any unforeseen delay occur, we will contact you as soon as we are aware of the issue.